Position Summary:

The Program Manager is a proactive and customer-focused position who oversees strategic aerospace programs and ensure exceptional service delivery. This role will act as the primary liaison between Shultz Steel and its aerospace clients, managing program execution, from order intake through delivery, while driving continuous improvement and customer satisfaction. US Citizenship is required due to customer contracts.

Primary Duties & Responsibilities:

Other duties may be assigned. In performing functions, duties or tasks, employees are required to know and follow safe work practices, and to be aware of Company policies and procedures related to job safety, including safety rules and regulations. All functions, duties or tasks are to be carried out in an honest, ethical and professional manner, and to be performed in conformance with applicable Company policies and procedures. In the event of uncertainty or lack of knowledge of Company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

• Serve as the main point of contact for assigned aerospace customers, managing all aspects of program lifecycle from cradle to grave. LOB ( line of Balances), Preparation of PRA’s (Production Readiness Assessment), etc.
• Coordinate internal teams (engineering, production, quality, logistics) to meet customer requirements and delivery schedules
• Monitor program performance, identify risks, and implement corrective actions to ensure on-time delivery and quality compliance
• Lead customer reviews, contract negotiations, and change management processes
• Maintain accurate documentation and reporting for program milestones, KPIs, and customer communications
• Collaborate with sales and technical teams to support new business opportunities and program expansions
• Champion customer advocacy and drive resolution of issues with urgency and transparency
• Other duties and projects assigned

Required Skills:

• Excellent communication, negotiation, and organizational skills
• Proficiency in ERP systems and program tracking tools (e.g., Symix, Syteline, SAP, MS Project)
• Self-directed and works well in a matrix organization.
• Ability to manage multiple complex programs in a fast-paced, high-stakes environment
• Attention to detail and the ability to spot errors and inconsistencies
• Ability to work with a team at all levels of an organization
• Understanding of standard cost concepts, practices, and procedures within aerospace manufacturing (Forgings preferred)

Experience & Education

• Bachelor’s degree in engineering, Business, or related field (Master’s preferred)
• 5+ years of experience in aerospace program management or customer-facing roles
• Strong understanding of aerospace manufacturing processes, including forging, machining, and quality standards (AS9100, NADCAP)
• PMP certification or equivalent is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; lift to 25 pounds; and taste or smell. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts, fumes or airborne particles, extreme heat, risk of electrical shock, and vibration. The noise level in the work environment is usually loud.

Shultz Steel LLC is an equal opportunity employer. The companys policy and practice is to provide equal employment opportunities and to assure those opportunities, without regard to age, sex (including pregnancy, childbirth, breastfeeding or related medical conditions, gender, race, color, creed, national origin, ancestry, sexual orientation including gender identity or gender expression, religion, (including religious dress and religious grooming), mental or physical disability, legally protected medical condition, genetic information, marital status, military or veteran status, reproductive decision making, or any other status protected by applicable local, state or federal anti-discrimination laws.