· Provide leadership, training, motivation and direction to all staff. · Coach and develop employees, including performance management, training, orientation and disciplinary action. · Schedule & manage team member shifts; recruit & select employees. · Delegate supplier orders and other tasks to staff; perform supplier audits. · Participate, oversee and audit workplace Health & Safety matters. · Create and implement contingency plans in the event of operational disruptions. · Advise key staff of abnormal freight movements and special handling instructions. · Complete and approve payroll timesheets on a bi-weekly basis; completion of Human Resources documents. · Prepare, collect & review documentation and establish procedures specific to the stations operation. · Co-operate with Airport Authority and other carriers to ensure assistance when required. · Prepare reports for Senior Management as required. · Assist contract and non-contract customers in order to maintain customer service levels. · Oversee all contract suppliers. · Ensure compliance with all Cargojet policies and regulatory/legislative requirements. · Communicate with down line stations to ensure available resources (ULDs, herc straps, etc.) are forwarded as needed. · Communicate with customers in regards to daily volume. · Co-ordinate daily plan in regards to loading/unloading customer tender/retrieval. · Inform Local and National Management of nightly volumes and delays. · Operate within budget parameters. · Must be resourceful and have excellent problem-solving skills to resolve day-to-day issues with a “can do” attitude and multitask with a sense of urgency and dedication to the success of the operation. · The successful candidate will be required to carry a BlackBerry and be available when necessary. |