Operations Support Coordinator

Job Description:

The Opportunity:Under Sunwing Vacations, we are looking for an Operations Support Coordinator to join us in making vacation dreams come true. As the Operations Support Coordinator, you will be responsible for safeguarding the accuracy and reliability of passenger booking and flight inventory data across the TTS and Sabre systems. By ensuring data accuracy and operational consistency, this role directly contributes to efficiency, service quality, and customer satisfaction. The position reports to the Director of Operations and will be located in Toronto, ON. What You’ll Do:Monitor, investigate, and resolve missing/failed Passenger Name Record (PNR) cases in coordination with relevant teams to minimize operational disruptions and customer impact.Review and analyze daily comparison reports to identify discrepancies between TTS bookings and corresponding Sabre PNRs and take corrective actions to ensure data accuracy.Perform detailed flight inventory integrity checks to ensure accurate alignment of capacity, and availability across systems.Identify and escalate recurring or data integrity issues to leadership, providing actionable recommendations for process improvements.Monitor queues with heightened attention to schedule changes, ensuring PNRs are accurately updated and maintained in the correct status.Serve as the go-to internal Sabre expert on operational processes, system behaviors, and PNR management.Provide on-the-job guidance and support to Operations Support agents, ensuring consistent Sabre knowledge transfer.Work in conjunction with Team Leads to design and deliver training sessions, refreshers, and upskilling initiatives to improve team’s Sabre capability.Work with Team Leads to develop and maintain knowledge base articles, SOPs, and process documentation for reference and training purposes.Promptly update BSGs and notify IT of any flight number changes to ensure system alignment, and to prevent failed PNRs.Accurately add new routes and dates and immediately inform IT of updates to maintain smooth operations and system consistency.Monitor and manage the Operations Dashboard to ensure all discrepancies—such as PNR creation failures, cancellations, name corrections, booking modifications, seat selections, and baggage purchases—are promptly detected and resolved in line with standard procedures.Escalate any newly identified failure reasons to IT for timely investigation and resolution. What You’ll Need:Minimum 2 years’ Sabre experience (with both Interact & Sabre Native)1-3 years work-related experience What We Offer:Hybrid Work OpportunitiesGreat travel perks!Goodlife Corporate DiscountGrowth opportunitiesFree ParkingOpen concept, collaborative workspaceFresh Café with delicious snacks and meals at a subsidized price!Opportunity to give back through our social responsibility initiativesSee for yourself! sunwinglife

Job Ident #: 325

Company Details

Sunwing Airlines

27 Fasken Drive
Toronto, Ontario M9W 1K6 Canada
www.sunwing.ca/en/sunwing-airlines

As a multiple award-winning leisure carrier, we offer Canadians more direct flights to the sunny south than any other leisure airline across the country. Our fleet is one of the newest and most fuel-efficient fleets in Canada, comprised of over 40 Bo...

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Job Info

Location

Toronto, Ontario, Canada

Type

Permanent

Company Details

Sunwing Airlines

27 Fasken Drive
Toronto, Ontario M9W 1K6 Canada
www.sunwing.ca/en/sunwing-airlines