SummaryFrom designing customer engagement channels to offering personalized experiences, our Digital Experience team boosts customer satisfaction by creating seamless user journeys across our web and mobile platforms 📱. As the Product Owner for Scoot Post Booking, you will take charge of enhancing
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IT Business Analyst
Job Description:

Summary

From designing customer engagement channels to offering personalized experiences, our Digital Experience team boosts customer satisfaction by creating seamless user journeys across our web and mobile platforms 📱.

As the Product Owner for Scoot Post Booking, you will take charge of enhancing the post-booking experience for our passengers. From managing their bookings to adding ancillaries, you’ll ensure that every interaction post-purchase is smooth, intuitive, and delightful. If you’re passionate about creating user-centric digital solutions and driving impactful changes, this role is for you! 🚀

Key Responsibilities

  • Product Strategy and Roadmap
    • Define and own the vision, strategy, and roadmap for post-booking digital products. 
    • Collaborate with stakeholders to align product goals with business objectives. 
    • Prioritize features and enhancements based on customer needs and business impact.
  • User Experience and Design
    • Work closely with UX/UI designers to create intuitive and user-friendly interfaces. 
    • Conduct user research and gather feedback to continuously improve the post-booking experience. 
    • Ensure seamless integration of ancillary services and booking management features.
  • Agile Product Development
    • Lead the product development lifecycle, from ideation to launch, using Agile methodologies. 
    • Write clear and actionable user stories, acceptance criteria, and product requirements. 
    • Collaborate with cross-functional teams, including developers, QA, and spaneting, to deliver high-quality products.
  • Performance Monitoring and Optimization
    • Analyze product performance metrics and customer feedback to identify areas for improvement. 
    • Implement data-driven solutions to enhance user engagement and satisfaction. 
    • Stay updated on industry trends and competitor offerings to maintain a competitive edge.
  • Stakeholder Management
    • Act as the primary point of contact for all post-booking product-related matters. 
    • Communicate product updates, progress, and challenges to stakeholders effectively. 
    • Foster strong relationships with internal teams and external partners.
Company Details
Scoot Airlines
5 Airline Road, Airline House
Singapore, Singapore Singapore, International 819829 International
www.flyscoot.com/
92 Open Jobs Available
Scoot is a low-cost airline and subsidiary of Singapore Airlines (SIA). Scoot's mission is to connect people and cultures, and to innovate and push boundaries
(Job and company information not to be copied, shared, scraped, or otherwise disseminated/distributed without explicit consent of JSfirm, LLC)
Job Info
Location
Singapore, Singapore, Singapore
Type
Permanent
Company Details
Scoot Airlines
5 Airline Road, Airline House
Singapore, Singapore Singapore, International 819829 International
www.flyscoot.com/
92 Open Jobs Available
Scoot is a low-cost airline and subsidiary of Singapore Airlines (SIA). Scoot's mission is to connect people and cultures, and to innovate and push boundaries

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