About EasyJet;

This role sits within the Risk & Assurance team and reports into the Fraud Risk & Revenue Protection Manager. The team manages fraud risk for easyJet Group including easyJet holidays. Our purpose is to identify internal and external fraud across the business, to prevent these actions from causing financial and reputational damage to the business.

The team works with a number of external stakeholders including customers, banks, card schemes, fraud screening providers, regulators and law enforcement.

Role Overview;

The purpose of the fraud Analyst is to drive the development of fraud analytics and provision of data driven intelligence for the Revenue Protection Lead Fraud Investigator and Fraud Risk & Revenue Protection Manager.

What you will do;

• Analyse data to identify threatening trends emerging
• Write, test and promote new rules to mitigate adverse fraud trends
• Support the of Business Integrity & Fraud Prevention Manager in the preparation of relevant data required to support new initiatives or business cases.
• Recommend policy, process and procedural change evaluating impact on Fraud operations
• Assist in the evaluation and development of new fraud systems/exception reports
• Carry out regular reviews of Chargeback data with the objective of identifying fraud hotspots
• Undertake regular reviews of the efficiency of the suite of fraud rules in place and make recommendations for changes
• Maintain and prepare KPI reports for the Fraud Risk & Revenue Protection Manager
• Collate and present fraud evidence packs for identified organised crime (Card Fraud/Inflight)

Who we are looking for:

• Ownership and Delivery. Motivates self and others to work hard and deliver results in line with expectations, Makes responsibilities and measures clear to team members, Monitors individual and team performance regularly, taking remedial action as required, Able to make effective decisions even when under pressure, Analyses a problem by looking at the issue and understanding the route cause
• Customer and Shareholder Value. Identifies possible risks that may impact our customer service or business success and raise these with their manager, spends time engaging with their customers to understand their needs and provides a consistent level of service, Communicates the needs of customers and feedback from them to the team
• Business Performance. Understands the easyJet business model and the key metrics used to measure success, Understands key facts about the industry and the external environment in which easyJet operates and shares this information with others in a relevant way, seeks to manage costs smartly. Communicates the strategy of easyJet to their people
• Innovation and Change. Questions and challenges the current way of doing things within their team, Comfortable working in a changing environment and is positive when communicating new developments, ensures that their team works efficiently and identifies possible opportunities for improvements, acts as a change agent, implementing change within own area quickly and effectively.
• Building Relationships. Communicates relevant information with their team members, encouraging two-way communication with others, is open and honest in their dealings with others, providing constructive and appropriate challenge, open to different perspectives and listens to others’ views and opinions, builds strong relationships with people and teams that are directly linked to their own success

What you will bring to the team and what you will be doing

• Analytical Skills (Tableau, Power BI, Excel)
• SQL
• Python (Desirable but not required)
• Attention to Detail
• Interviewing skills
• Communication Skills
• Teamwork
• Ethical Judgement
• Problem solving

Benefits

• Competitive base salary
• Up to 20% bonus
• 25 days holiday
• BAYE, SAYE & Performance share schemes
• 5% pension
• Life Assurance
• Flexible benefits package
• Excellent staff travel benefits

Reasonable adjustments:

At easyJet, we are dedicated to fostering an inclusive workplace that reflects the diverse customers we serve across Europe. We welcome candidates from all backgrounds. If you require specific adjustments or support during the application or recruitment process, such as extra time for assessments or accessible interview locations, please contact us at ma.recruitment@easyjet.com. We are committed to providing reasonable adjustments throughout the recruitment process to ensure accessibility and accommodation.

Location and hours

This full-time role will be based in Luton, and will be 40 hours per week, with some occasional travel required.

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